Refund policy
WELEBA RETURN & EXCHANGE POLICY
7-Day Return Policy
Weleba has a 7-calendar-day return policy. Customers have 7 calendar days from the date their order is marked delivered to request an eligible return or exchange.
To be eligible, merchandise must be in the same condition in which it was received: unworn, unused, unwashed, free of stains and odors, with original tags attached, and in its original packaging. Proof of purchase or an order number is required.
Items that do not meet these conditions may be denied.
Return Shipping
Customers are responsible for all return shipping costs unless the return is due to an error by Weleba, including receiving an incorrect, damaged, or defective item.
If Weleba provides a return shipping label through Shopify, the cost of the return shipping label may be deducted from the customer’s refund.
Original shipping charges are non-refundable.
Customers who choose to use their own shipping method are responsible for the package until it is successfully delivered to Weleba. We strongly recommend using a trackable and insured shipping service. Weleba is not responsible for lost, stolen, or undelivered return packages.
Exchanges
Eligible merchandise may be exchanged for another size when inventory is available.
All exchanges are subject to availability, and Weleba cannot guarantee that a requested size or color will remain available while merchandise is being returned.
Once the returned merchandise is received and inspected, please allow approximately 10–15 business days for the exchange to be processed.
Clearance & Final Sale
Items marked Final Sale cannot be returned, refunded, or exchanged.
Clearance merchandise is not eligible for refunds. Exchanges on clearance merchandise may only be permitted when the requested replacement size is available, unless the merchandise is specifically marked Final Sale.
Undergarments are Final Sale and cannot be returned or exchanged.
Items purchased during a promotion specifically identified as Final Sale, including applicable Black Friday or Cyber Monday promotions, cannot be returned, exchanged, or refunded.
Damaged, Defective or Incorrect Orders
Customers should inspect their orders immediately upon delivery.
If you receive an incorrect, damaged, or defective item, please contact Weleba as soon as possible so we can evaluate the issue and make it right.
When the return is due to a verified error by Weleba, Weleba will cover the applicable return shipping cost.
Refunds
Once an eligible return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method. Please allow up to 10 business days after approval for processing. Your bank or credit card company may require additional time for the refund to appear.
Original shipping charges are non-refundable. Return shipping charges are also non-refundable and may be deducted from the refund when Weleba provides the return label.
If more than 15 business days have passed since your refund was approved, please contact Customer Service.
How to Start a Return
To request a return or exchange, use the return option provided with your Weleba order or contact:
Do not mail merchandise back without first receiving return authorization and instructions from Weleba.
The appropriate return address and shipping instructions will be provided after the return request is approved.